Signature on this page constitutes acknowledgment and understanding of the conditions of this contract. The contract is between the lessee and Victoria Party Rentals Inc for the agreed upon order start and order end dates. Rental items not returned by the end of the agreement will be subject to an additional rental fee.

Rental items and/or equipment is to be returned in the same working condition as received. If items are returned broken, damaged or missing, a replacement fee will be charged to the credit card on file. If rental items are missing upon return, you are responsible for returning those items to our Storefront in a timely manner to avoid additional rental charges.

We require a valid credit card on file for every booking which will be used at the completion of your reservation for any outstanding balances due. This may include things like additional cartage fees, damages to rental items and/or breakage of glassware etc. We will always do our best to communicate these final charges with you.
Final payment is required 7 days prior to your Order Start Date.

An automated payment reminder is sent 7 days prior to the Order Start Date. If you do not follow through with this reminder, then final payment will be due at time of pick up. For delivered orders, Victoria Party Rentals will process any remaining amounts due to the credit card on file.

Cancellations are permitted up until 30 days prior to your Order Start date with a full refund of all deposits made. Cancellations made less than 30 days bur more than 14 days, are subject to 50% cancellation fee. Cancellations made less than 14 days are subject to 100% of rental fees charged. (Please note: this does not include tent rentals)
If you need to postpone your reserved event, we will do our best to accommodate this request based on availability. We prefer to offer this ‘postponement’ service within 30 calendar days from the original event date.
Tent Rentals (all styles of tents)
Tent Rentals require a 50% non-refundable deposit at time of booking. The non-refundable balance is due 30 days prior to installation.
Delivery
We deliver and pick up 7 days/week. Our delivery fees are based on an area readily accessible to our trucks (within 30’ off the back of the truck). Additional fees may be added for difficult access, long carries, stairs or elevator deliveries, repeated delivery or pick up attempts. For pick up – we expect the items to be ready and waiting at the same spot as delivered.

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