FAQs

We deliver and pick up 7 days/week. Our delivery fees are based on an area readily accessible to our trucks (within 30’ of the drop off location). Additional fees may be added for difficult access, long carries, stairs or elevator deliveries, repeated delivery or pick up attempts. 

For pick up - we expect the items to be ready and waiting at the same spot as delivered.

No, we do not require a signature for drop off. 

Delivery times are approximate although we do our best to accommodate you as much as possible!  

Quotes are sent out as just that, a quote. A quote is not comfirmed or considered reserved until the rental agreement is signed and the 50% deposit is paid. You can continue to make any changes to the order after you've paid your deposit. 

We require a valid credit card on file for every booking which will be used at the completion of your reservation for any outstanding balances due. 

Final payment is due 7 days prior to your Order Start date. 

Cancellations are permitted up until 30 days prior to the rental date with a full refund of all deposits made. Cancellations made less than 30 days but more than 14 days, are subject to a 50% cancellation fee. Cancellations made less than 14 days are subject to 100% of rental fees charged.

Tent Rentals: require a 50% non-refundable deposit at time of booking. The non-refundable balance is due 30 days prior to installation. 

The renter holds the responsibility to carry insurance for all items rented as Victoria Party Rentals insurance does not cover items out of their possession. All rentals must be returned in the same containers they were rented in and extra charges will apply for any containers missing or damaged. All missing or damaged rental items will be billed at replacement cost. 

Signature on this page constitutes acknowledgment and understanding of the conditions of this contract. The contract is between the lessee and Victoria Party Rentals Inc for the agreed upon order start and order end dates. Rental items not returned by the end of the agreement will be subject to an additional rental fee. 

Rental items and/or equipment is to be returned in the same working condition as received. If items are returned broken, damaged or missing, a replacement fee will be charged to the credit card on file. If rental items are missing upon return, you are responsible for returning those items to our Storefront in a timely manner to avoid additional rental charges. 

We require a valid credit card on file for every booking which will be used at the completion of your reservation for any outstanding balances due. This may include things like additional cartage fees, damages to rental items and/or breakage of glassware etc. We will always do our best to communicate these final charges with you.
Final payment is required 7 days prior to your Order Start Date. 

An automated payment reminder is sent 7 days prior to the Order Start Date. If you do not follow through with this reminder, then final payment will be due at time of pick up. For delivered orders, Victoria Party Rentals will process any remaining amounts due to the credit card on file.  

Cancellations are permitted up until 30 days prior to your Order Start date with a full refund of all deposits made. Cancellations made less than 30 days bur more than 14 days, are subject to 50% cancellation fee. Cancellations made less than 14 days are subject to 100% of rental fees charged. (Please note: this does not include tent rentals)
If you need to postpone your reserved event, we will do our best to accommodate this request based on availability. We prefer to offer this ‘postponement’ service within 30 calendar days from the original event date.
Tent Rentals (all styles of tents)
Tent Rentals require a 50% non-refundable deposit at time of booking. The non-refundable balance is due 30 days prior to installation.
Delivery
We deliver and pick up 7 days/week. Our delivery fees are based on an area readily accessible to our trucks (within 30’ off the back of the truck). Additional fees may be added for difficult access, long carries, stairs or elevator deliveries, repeated delivery or pick up attempts. For pick up – we expect the items to be ready and waiting at the same spot as delivered.

We try to make it simple for you: you can call us 250-383-5431 or email info@victoriapartyrentals.ca or...

Online:

Submitting a Change Request (Customer):
1. Once logged in to My Events, click Manage Your Orders. 
2. Navigate to the Order where a Change Request is needed. Click on it from the list of Orders associated with the account.
3. With the order opened on the new page, click Request Change to Order.
4. Add or remove products from the order, adjust quantities, and/or change date and time selections.
5. After making changes, click Request Edits. The requested changes will then appear toward the top of that specific Order's page awaiting a business response. 

No. The coffee urns have built in filters. Regular grind coffee is recommended. 

No, that's why you rented from us! We do ask that you please scrape/rinse any food from the items. Othewise, just put items back in the crates provided and return. Please empty and rinse any coffee urns, water boilers and beverage dispensers. Linens do not need to be laundered, they can be returned to us in the linen bags you may have received with your order. Any tough stains (crayon, markers, pen, wax, mold, mud) that we can not successfully remove, may result in replacement fees to the customer. Note: candle wax is an automatic replacement fee.

Yes, our Storefront is closed Saturdays and Sundays. Customers are asked to pick up their weekend rentals on Fridays, between 9am - 3pm. Returning on Mondays between 9am - 3pm. Just the 'one day' rental fee applies. However, we do deliver and pick up 7 days/week for an added fee. 

We expect you to make changes to the reservation you have made for your upcoming wedding or event. Booking early and reserving your items early is key to getting what you want. We always recommend you book based on your maximum number of guests invited. You can continue to make changes to the order after you pay your deposit. Final numbers should be to us about 14 days prior to your Order Start date. 

The 6' resin table is 6' long and 30" wide. The legs fold up, it does not fold in half. The 8' table is 8' long and 30" wide. The legs fold up, it does not fold in half. Your vehicle must accommodate the length of either table you've requested. 

We have now added fold in half 6' and 8' tables if this is easier for transporting.

6' fold in half is 3' L x 30" W

8' fold in half is 4' L x 30" W

We accept Mastercard, Visa, Debit, or e-transfer.

A valid credit card, on file, is required for ALL rentals even if you're paying in Store or sending an etransfer.   

A rental agreement will also be available for signature in Store.